Eliminacode
Reduce waiting times, increase customer satisfactionManaging customer queues is no longer a problem. Ensure a smooth service while gaining strategic data to optimize every aspect of your pharmacy.
Eliminacode
Reduce waiting times, increase customer satisfactionManaging customer queues is no longer a problem. Ensure a smooth service while gaining strategic data to optimize every aspect of your pharmacy.
Efficienza operativa
Miglior esperienza cliente
Monitoraggio strategico
Riduzione tempi di attesa
Ineffective real-time communication
Handling customer queues without a dedicated system can lead to delays in communication, affecting professionalism and service quality.
Long waits in-store
Without a reservation or queue management system, customers face long waits, causing frustration and dissatisfaction.
Crowding and disorder in the sales area
Inefficient organization creates chaos, making it harder for customers to navigate displays and reducing sales opportunities.
Difficulty monitoring store performance
Without precise data on customer flows, lost clients, or average wait times, it’s challenging to identify peak hours and optimize staff management.
Poor handling of customer requests
Customers reserve specific products for pickup, but without a priority lane, their frustration grows, impacting satisfaction.
Inefficient access to priority services
Urgent customers face unnecessary waits, generating dissatisfaction and a negative perception of the store.
La soluzione
Seamless queue management
Farmacie
Parafarmacie & sanitarie
Network
Smart Queue Management
Intelligently manage waiting lines by guiding each customer to the right service. Reduce wait times and deliver a faster, more satisfying experience.
Full Integration
Fully synchronized with Winfarm and L-infa, data flows automatically, reducing errors and simplifying daily management. Key queue information is available directly within the sales interface.
Advanced Flow Analysis
Gain actionable insights on missed customers, wait times, and peak hours to improve service and plan more effective strategies.
Safe, contactless experience
Offer a modern, touch-free service with features such as: - managing suspended transactions directly from the totem; - checking missing product prices at the totem(check price); - self-service pickup and queue management outside the store. Reliability and ease of use, every time.
Connect to Fidelity Salus
Integration with the Fidelity Salus loyalty card allows the kiosk to recognize clients when issuing a queue ticket and, if applicable, print personalized coupons. At the counter, pharmacists can provide a tailored interaction.
Maximum operational flexibility
Customize every feature to your needs with 42 combinations of displays and tools, including video communication and price checking. Optimize every operation for a more efficient pharmacy.
Un vero e proprio ecosistema per controllare le tue attività, potenziare le tue performance aziendali e migliorare la redditività.
Il suo utilizzo facilita il lavoro quotidiano, garantendo un’operatività precisa, efficiente e professionale sempre al passo.
Avrai la possibilita di adottare un metodo di lavoro innovativo per distinguerti e competere nel mercato
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Consulenza gestionale
Il sistema multimediale completo che riduce i tempi di attesa, organizza lo spazio espositivo e aumenta le occasioni di vendita favorendo gli acquisti d’impulso.
Via Pozzillo SNC | località Ponteselice, 81100 Caserta (CE)
0823 1765295
info@winspot.it
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